mahadewaPrivacy Policy

This page describes what we collect when you use mahadewa and how we keep that data protected. We take your privacy seriously — every piece of information you share with us, from your email to your payment details, is handled according to clear, transparent rules. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, or engage with our sports betting, live tables, slots, and lottery offerings, we collect specific data to deliver and secure our service.

Our approach is straightforward: we collect only what we need, we protect it with standard security practices, and we do not sell your personal information to third parties. This policy explains exactly what we collect, why we collect it, who has access to it, and what rights you have over your data.

What We Collect and How We Use It

When you create a mahadewa account, we collect your email address, username, and a secure password. We store these to authenticate you when you log in and to communicate important account updates. We also collect basic profile information — your name and date of birth — to verify your identity and comply with regional account holder regulations. This data stays on our servers and is never shared with third parties without your explicit consent.

When you make your first withdrawal on mahadewa, we request identity verification. We ask for a photo of your national ID, passport, or driver's license. We collect this to confirm your identity and protect your account against fraud and unauthorized access. This verification step is standard across banking and gaming platforms and meets regional financial regulations. Once verified, we keep your ID information in a secure, encrypted format and do not use it for any purpose other than account security and compliance.

Payment Data and Transaction Records

We collect payment information only to process your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store full card numbers or wallet credentials — payment processors handle that data directly. Our servers receive only a confirmation token from your bank or payment app, which we use to credit your account.

Your transaction history on mahadewa — every sports bet on Liga 1 and Piala AFF, every live blackjack hand, every slot spin — is recorded in your account. This data helps us calculate your loyalty tier progression, determine your weekly cashback eligibility, and support dispute resolution if you have questions about a specific transaction. We keep transaction records for the duration of your account and for a retention period afterward to meet regulatory requirements.

Cookies and Browser Data

Our mahadewa platform uses cookies — small files stored on your device — to remember your login session and your account preferences. These cookies are essential for the platform to function smoothly. When you log in, a session cookie keeps you authenticated without requiring a password on every page. We also use cookies to track basic usage patterns — which games you access, how long you stay on each page — so we can improve our platform experience. These cookies do not store your payment information or sensitive personal data.

You can control cookies through your browser settings. If you disable cookies, mahadewa will still work, but your session may reset more frequently, requiring you to log in again. We recommend keeping cookies enabled for optimal experience.

Session Cookies

Keep you logged in while you use mahadewa. Essential for platform function.

Preference Cookies

Remember your language, theme, and account settings.

Analytics Cookies

Track platform usage patterns to help us improve performance and user experience.

Payment Cookies

Facilitate secure payment processing; do not store financial data.

Third-Party Processors and Data Sharing

We work with third-party partners to deliver mahadewa services. Payment processors in Jakarta, Surabaya, Bandung, Medan, and Semarang handle deposits via mobile banking, local payment, online payment, e-wallet, and direct bank transfers. These processors receive only the information necessary to process your transaction — they do not have access to your full account history or login credentials. We have data processing agreements with all partners that require them to protect your information according to standards equal to our own.

Live-dealer games on mahadewa are streamed from external studio partners. These partners can see only the fact that a game is occurring; they do not have access to your account information or betting history. Our analytics partners help us understand platform usage and improve performance, but they receive only aggregated, anonymized data — never personally identifiable information.

Your Rights and Data Access

You have the right to request access to all personal data we hold about you on mahadewa. If you want to see your complete data profile, contact our support team and we will provide it within a reasonable timeframe. You can request corrections to inaccurate information — for example, if your email address or account name is wrong. You also have the right to request deletion of your account, which removes your profile and associated data, though transaction records may be retained for regulatory compliance.

If you believe we've misused your data or violated this privacy policy, you can file a complaint with our support team. We investigate thoroughly and respond within a reasonable period. If you're not satisfied with our response, you can escalate your complaint to local data protection authorities in your jurisdiction.

Data Security and Server Location

We secure mahadewa data with industry-standard encryption. All data transmitted between your device and our servers uses SSL/TLS encryption — the same security standard used by banking platforms. Stored data is encrypted at rest. Access to your personal information is restricted to mahadewa staff who need it to deliver service — customer support, account verification, and fraud prevention teams. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

Our servers may sit outside your jurisdiction. Data is processed and stored on servers managed according to our security standards, regardless of physical location. When we transfer data across borders, we use secure mechanisms and maintain the same protection levels as if data were stored locally.

Contact and Policy Changes

If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information on mahadewa, reach out to our support team. We respond to privacy inquiries within a reasonable timeframe and take all concerns seriously. You can contact us through your account dashboard or via email — our support channels are listed in your account settings.

We may update this privacy policy as our platform evolves or as regulations change. When we make material changes, we notify existing users via email or account notification. Your continued use of mahadewa after an update indicates acceptance of the revised policy. If you disagree with changes, you can request account closure and data deletion, subject to any regulatory retention requirements.

Our privacy policy reflects our commitment to transparency and data protection. We believe you should understand exactly what happens to your information when you use mahadewa. By maintaining clear, honest practices, we build the trust that makes mahadewa a reliable platform for sports betting, live-dealer games, slots, lottery, and esports engagement.